Healthcare Rights at The Dental Practice
Empowering Your Well-being through the Australian Charter of Healthcare Rights
At The Dental Practice in Burwood, NSW, we prioritise your well-being and ensure that you receive the highest standard of healthcare in line with the Australian Charter of Healthcare Rights. This Charter, issued by the Australian Commission on Safety & Quality in Health Care, outlines the rights you are entitled to when seeking healthcare services.
Your Rights Include:
Access
- Access to healthcare services and treatment tailored to meet your specific needs.
Safety
- Assurance of safe and high-quality healthcare that adheres to national standards.
- Care in an environment that prioritises safety and fosters a sense of security.
Respect
- Treatment as an individual with dignity and respect.
- Recognition and respect for your culture, identity, beliefs, and choices.
Partnership
- The right to ask questions and engage in open and honest communication.
- Involvement in decision-making processes regarding your healthcare.
- Inclusion of individuals you choose in planning and decision-making.
Information
- Clear information about your condition, including potential benefits and risks of tests and treatments for informed consent.
- Details about services, waiting times, and associated costs.
- Access to your health information.
- Assistance to comprehend and utilise health information when needed.
- Notification if any issues arise during your healthcare, including how it happened, potential effects, and steps taken to ensure safety.
Privacy
- Respect for your personal privacy.
- Assurance that information about you and your health is kept secure and confidential.
Give Feedback
- The ability to provide feedback or make a complaint without affecting the quality of your treatment.
- Addressing your concerns in a transparent and timely manner.
- Encouragement to share your experiences to contribute to the improvement of care and health services.
To provide feedback or discuss any concerns, please click here to complete our feedback form.
For additional information, we invite you to visit the official Australian Commission on Safety & Quality in Health Care website: www.safetyandquality.gov.au
At The Dental Practice, we are committed to upholding your rights, fostering a collaborative healthcare environment, and ensuring your journey with us is one of trust, respect, and excellence. Your well-being is our priority.
